FAQ
1. When will my order ship?
Thank you so much for your recent order! All of our items are handmade to order right here in CT. I try my best to get everything out as soon as possible. Most smaller shelves have a 1 to 2-week processing time, while the bigger shelves have a 1 to 3-week processing time. These times can be found under the items details page, or feel free to send us an email to know exactly when your item will ship
2. How do I place an order?
To place an order, simply follow these steps:
Browse our products and add the items you want to your cart.
Proceed to checkout.
Provide your shipping and payment information.
Review your order and confirm the purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You'll be able to see the full list of available payment methods during the checkout process.
4. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through the courier's website.
5. How much is shipping?
Shipping costs vary depending on your location, your chosen shipping method, and the weight of the items in your order. You can calculate the shipping cost during checkout before finalizing your purchase.
6. Do you offer international shipping?
No, Unfortunately, we don't offer international shipping at this time.
7. Can I change or cancel my order after it's been placed?
We aim to process and ship orders quickly, between one and two weeks. If you need to make changes or cancel an order, please get in touch with us as soon as possible. We'll do our best to accommodate your request if the order hasn't already been shipped.
8. Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, and special deals. To stay updated on our latest offers, subscribe to our newsletter and follow us on our social media channels.
9. How do I contact customer support?
You can reach us by going to "Contact Us" on our home page.
10. Can I leave a review for products I've purchased?
Absolutely! We encourage customers to leave reviews and share their experiences with our products. You can leave a review on the product page of the item you purchased.
Remember, our goal is to provide you with the best shopping experience possible. If you have any more questions, don't hesitate to reach out to us. Happy shopping!